Refund Policy

Our Commitment

We want you to feel confident purchasing an Ascend service. If you are not satisfied, we offer a straightforward refund process within the timeframe described below.

7-Day Refund Window

You may request a full refund of your Ascend Personal or Ascend Connect purchase within of the original transaction date. Refund requests submitted after 7 days from the purchase date will not be eligible for a refund.7 calendar days of the original transaction date. Refund requests submitted after 7 days from the purchase date will not be eligible for a refund.

How to Request a Refund

To request a refund, contact us at with the following information:[email protected] with the following information:

• The email address associated with your Ascend.ist account
• The date of your purchase
• A brief description of your reason for requesting a refund (optional but helpful)

We will respond to your request within 3 business days. If your request is approved, the refund will be processed to your original payment method. Processing times may vary depending on your bank or card issuer.

After a Refund Is Processed

Upon processing a refund, access to paid Ascend features will be removed from your account. Your free Career Preview results will remain accessible.

Exceptions

Refunds will not be issued for purchases made more than 7 days prior to the request date. We reserve the right to decline refund requests that show evidence of abuse of this policy (for example, repeated purchases and refunds of the same product).

Contact Us

If you have questions about this Refund Policy, please contact us at .[email protected].